Refund policy

 

Return and Exchange Policy

b.box understands that internet shopping is different from being able to pick-up and hold items the way you do in a ‘bricks and mortar’ store. That is why we if you are in any way unhappy with your purchase we will happily return/exchange the item/s, provided:

  1. All items are returned within 30 days of receipt.  No exchange, credit or refund can be given after 30 days for change of mind or if you have made a wrong decision.
  2. FOR ALL SALE, BUNDLE BUILT (b.box x you), LUCKY DIP, ENGRAVED & BUNDLE ITEMS all transactions are final. No return or exchange is available for change of mind. Returns and replacements will ONLY be available if items received are faulty.
  3. The product(s) must be as new, ie: unused, undamaged, unsoiled and in their original packaging and/or tags attached.
  4. Email Us with the following details at hand: Your Name, Invoice Number, Product Name, Reason for Return and Request for replacement, exchange, credit or refund.
  5. Post the product(s) to be returned to b.box For Kids, 6/205 Abbotts Rd., Dandenong South VIC 3175.
 

 

PLEASE NOTE:  Try-Me Pacifier 2 Pack and the Pacifier Pick & Mix are non-returnable for health and hygiene reasons. No return or exchange is available for change of mind. Returns and replacements will ONLY be available if items received are faulty.

 

Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs.

 

It is suggested that you send your return package by receipted post or express post, as b.box cannot be held responsible for any product lost/damaged in transit. 

 

If you have requested a refund, a credit will be issued via the same payment method used within 7 days of receipt of returned goods.

 

If exchanging the item, you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay the difference.  We charge a minimum shipping charge within Australia when replacing goods (unless faulty).

 

Products deemed faulty

b.box prides itself on quality control and checks all products to the best of its ability before sending them out. If however you believe you have a product that is faulty, please email us soon as possible during business hours, with your purchase details. We will issue you with a Return Authorisation Number (RAN) which must be included on the return package.

You will be offered a replacement for your faulty item which will be sent to you at our expense. Where you choose to receive a full refund, we will refund you the full purchase price, including shipping. All faults must be reported in writing to b.box within 30 days of purchase. If you purchased more than one item in any single shipment, only the difference in costs of shipping the faulty item will be refunded. Shipping costs on items sent outside Australia are not refundable.

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