T&Cs

    our website services


    1. Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

    2. All prices are in Australian Dollars (AUD) and are inclusive of GST. & We endeavour to ensure that our price list is current. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time. If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered.



    promotions



    b.box body range sample giveaway

    The b.box body range sample giveaway will operate from 24/5/2024 until further notice. To be eligible to enter, Entrants must be Australian residents, aged 18 years and over. To enter, Entrants must complete the form contained in the link bbox.com.au/pages/bbox-body-sampling with requested details. If you do not provide full name, address and email address, answer the question and check the boxes the Promoter will not be able to send you the Samples.

    See full Terms and Conditions here . b.box for kids (ABN 61 362 446 484) b.box privacy policy is located at bbox.com.au/pages/privacy-policy.



    Gift with Purchase

    The gift with purchase 2024 (the “Promotion”) starts at 2:40pm AEST on 06/06/2024 and ends at 11:59PM AEST on 31/08/2024 (Promotional Period).

    During the Promotional Period:


    (i) customers that place an order for available b.box products at bbox.com.au with a total cost* between AUD $80 and AU$109.99 will receive one free; bowl + straw – ocean breeze

    (ii) customers that place an order for available b.box products at bbox.com.au with a total cost* between AUD $110 and AU$149.99 will receive one free; bowl + straw ocean breeze AND toddler cutlery set – banana split

    (iii) customers that place an order for available b.box products at bbox.com.au with a total cost* of AUD$150 or higher will receive one free; Transition Value Pack - Lemon.


    Each of the free products in (i) to (iii) above are together the (“Gift”). Spend requirement is based on the total cost and must be in one transaction with available b.box products, and customer will only be entitled to receive one (1) Gift per transaction**. The Promotion is only valid while stocks last. Purchases made before or after the Promotional Period are not eligible for this offer. Exchanges, returns and/or refunds are only valid for faulty or damaged goods. If the purchased item is returned, the Gift must also be returned or its value will be deducted from the refund. All sale item transactions are considered final. Orders are subject to b.box’s shipping information, return and exchange policy and terms and conditions. Delivery may be delayed during busy sale periods. b.box reserves the right to withdraw the Promotion at any time or to vary these terms without notice.

    *total cost means the total amount on order before shipping fee is added and after any promotional discount code applied

    **for example, if customer spends AUD$150 or more then the customer will only be eligible to receive the Gift referred to in (iii) above and NOT the Gift referred to in (i) and (ii) above.




    Mother's Day 1L drink bottle offer


    1. The b.box Mother’s Day Promotion 2024 (the Promotion) commences at 3:00PM AEST on 24/04/2024 and ends at 9:00AM AEST on 13/05/2024 (the “Promotional Period”).

    2. During the Promotional Period, to be eligible for the Promotion, customers must spend $15 or more (this can be on full priced or sale items or a combination of both) storewide in a single transaction to become eligible to receive a 30% discount off a 1 litre Insulated Flip Top drink bottle at checkout. Please note that the delivery fee for any purchase is not included in the $15 threshold.

    3. When customer goes to checkout and the $15 threshold has been reached, a “pop-up” will appear giving the opportunity for the customer to purchase a 1 litre Insulated Flip Top drink bottle in the colour of their choice less a 30% discount. If the customer chooses to purchase the 1 litre Insulated Flip Top drink bottle using the discount, it will be automatically added to the cart.

    4. Ensure the correct colour of 1 litre Insulated Flip Top drink bottle appears in your cart before checking out – once the order has been placed it is final and cannot be changed.

    5. Limit one 1 litre Insulated Flip Top drink bottle discount per transaction.

    6. Due to the discount offered, all sales of the 1 litre Insulated Flip Top drink bottle are final. Returns or exchanges will not be accepted unless an item is found to be faulty or damaged. Exchanges, returns and/or refunds are only valid for faulty or damaged goods.

    7. The Promotion is only valid while stocks last.

    8. The Promotion can be used in conjunction with any other special, discount or promotional offer, however no further discounts will be applied to the 1L Insulated Flip Top drink bottle. Any other special, discount or promotional offer will only be applied to other products in the cart.

    9. All monetary amounts specified in these terms and conditions are in Australian dollars (AUD).

    10. Standard shipping rates apply. Delivery may be delayed during busy sale periods.

    11. b.box reserves the right to withdraw the Promotion at any time or to vary these terms without notice.

    12. You should ensure that you read these specific terms and conditions that apply to the Promotion (“Promotion Terms”) and the general terms and conditions set forth on our website which also apply to the Promotion https://bbox.com.au/pages/terms-and-conditions (“Terms”). The Terms contain b.box’s shipping information and fees. If there is any inconsistency between the Promotion Terms and the Terms, the Promotion Terms shall prevail. By proceeding to purchase you agree and accept the Promotion Terms and the Terms.

    13. Notwithstanding any other term in the Terms, purchases of a 1 litre Insulated Flip top drink bottle made during the Promotion do not qualify for change of mind refunds or free returns under the Terms.

    14. For any questions or concerns related to this Promotion, please contact our customer support team at customerservice@bbox.com.au or 1300 36 22 55.




    mystery box


    1. The b.box Mystery Box Promotion 2024 (the "Promotion”) commences at 9:00AM AEST on 1/04/2024 and ends at 3:00PM AEST on 8/04/2024 (the “Promotional Period”).

    2. During the Promotional Period, b.box will be offering for sale three types of mystery boxes: (i) Baby mystery box priced at $45AUD (with a retail value of $100AUD); (ii) Toddler mystery box priced at $45AUD (with a retail value of $100AUD); and (iii) Preschool mystery box priced at $60AUD (with a retail value of $120AUD) (each a “Mystery Box” or all together the “Mystery Boxes”).

    3. Mystery Boxes are filled with a selection of items from b.box available stock, and the contents of each box will not be disclosed to the customer prior to purchase. The category of the Mystery Box chosen by the customer (i.e. "Baby", "Toddler" or “Preschool”) is the only information provided regarding the type of products that will be contained in the relevant Mystery Box to the customer prior to purchase.

    4. Due to the significant discount offered,all sales are final. Returns or exchanges (including for the reason that a customer is not happy with an item or the selection of items received in the Mystery Box) will not be accepted unless an item is found to be faulty or damaged. Exchanges, returns and/or refunds are only valid for faulty or damaged goods.

    5. Notwithstanding any other term in b.box’s usual Terms and Conditions, purchases of a Mystery Box made during the Promotion do not qualify for change of mind refunds or free returns under b.box’s usual Terms and Conditions.

    6. The Promotion is only valid while stocks last

    7. The Promotion is not available to be used in conjunction with any other special, discount or promotional offer.

    8. All monetary amounts specified in these terms and conditions are in Australian dollars (AUD).

    9. Delivery may be delayed during busy sale periods. b.box reserves the right to withdraw the Promotion at any time or to vary these terms without notice.

    10. You should ensure that you read these specific terms that apply to the Promotion and the general terms contained in the link above (together the “Terms”). All orders are subject to these Promotion-specific Terms, and to b.box’s shipping information and fees. Orders are subject to b.box’s return and exchange policy and other terms and other conditions ONLY where such terms are not inconsistent with the Terms for this Promotion (and where there is an inconsistency, these Terms shall apply). By proceeding to purchase you agree and accept the Terms of this Promotion.




    easter egg hunt promotion


    The b.box Easter Egg Hunt Promo (Promotion) starts at 9:00 AM AEDT on 18 March 2024 and ends at 11:59 PM AEDT on 31 March 2024 (Promotional Period). The Free Standard Shipping code is available exclusively to Australian residents, applicable for deliveries within Australia only. This code remains valid until 11:59 PM AEDT on 31 March 2024, and does not extend to Express or International Shipping options. The promotion cannot be used in conjunction with any other special, discount, or promotional offer. Orders are subject to b.box's shipping information, return and exchange policy, and terms and conditions. Delivery times may be extended during busy sale periods. b.box reserves the right to withdraw the promotion at any time or to amend these terms without prior notice.




    back to school promotion


    The b.box Back-to-school sale 2024 (Promotion) starts at 9:00AM AEST on 2/01/2024 and ends at 11:59PM AEST on 31/01/2024 (Promotional Period). During the Promotional Period, (i) customers that place an order for selected, available b.box products at bbox.com.au will receive 25% off the recommended retail price for the products; and (ii) customers that place an order for available b.box products at bbox.com.au with a total cost* of AUD$150 or higher will receive one (1) free insulated food jar (335ml/11oz) in lemon sherbet (Gift) which much be manually added to cart to apply. Limited to one (1) Gift per transaction, where applicable. The Promotion is only valid while stocks last. The Promotion is not available in conjunction with any other special, discount or promotional offer. Exchanges, returns and/or refunds are only valid for faulty or damaged goods. All sale item transactions are considered final. Orders are subject to b.box’s shipping information, return and exchange policy and terms and conditions. Delivery may be delayed during busy sale periods. b.box reserves the right to withdraw the Promotion at any time or to vary these terms without notice.

    *total cost>means the total amount on order before shipping fee is added and after any promotional discount code applied




    Black Friday 2023 sale promotion


    Available from 9am AEDT 24 November 2023 until 11.59pm AEDT 27 November 2023. Discounts on selected b.box and b.box body items only. Discounts range from 10% up to 70% off the recommended retail price. Discounts will be applied automatically. All sale items are considered final. Exchanges, returns and/or refunds are only valid for faulty or damaged goods. Change of mind returns will not be accepted. While stocks last. Valid for orders placed at bbox.com.au. Standard shipping costs apply for Australian and International orders. No other discounts or codes apply. Not to be used in conjunction with any other offer. Afterpay available on all orders over $80.




    PBC scan & win competition


    To be eligible to enter the draw to win the Prize, Entrants must be Australian residents, aged 18 years and over that agree to subscribe to b.box’s marketing list. To enter, Entrants must scan the QR code on the flyer and enter their information (full name, contact number, gender, residential address and email address). If this information is not supplied, the Promoter may not be able to send the winning Entrant the Prize. Full Terms and Conditions located at bbox.au/pbc-pacifier-giveaway-terms-and-conditions. The b.box for kids’ (ABN 61 362 446 484) privacy policy is located atbbox.com.au/pages/privacy-policy.




    Scan to receive


    The Giveaway will operate between 09:00AM (AEST) 08/06/2024 and 03:00PM (AEST) 09/06/2024. To be eligible to enter, Entrants must be Australian residents, aged 18 years and over and agree to subscribe to b.box’s marketing list. To enter, Entrants must scan the QR code on their 2024 Pregnancy, Babies & Children’s Expo entry ticket at b.box stand which will transfer the information about you including your full name, contact number, residential address, gender and email address to b.box in order to be eligible for the Prize. If this information is not supplied, the Promoter may be unable to offer you the Prize. Prizes are strictly limited to whilst stocks last.

    Full Terms and Conditions located at bbox.au/pbc-expo-terms-and-conditions. The b.box for kids’ (ABN 61 362 446 484) privacy policy is located at bbox.com.au/pages/privacy-policy




    product descriptions


    1. We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.

    2. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.



    your order confirmation email


    Please check your order confirmation email thoroughly. If there are any errors or changes please contact us immediately. Please note that changes cannot be made once your order is shipped.

    If you are sending your package to somewhere other than the billing address, both addresses will appear on your Order Confirmation Email. b.box cannot be held responsible for incorrect or incomplete delivery addresses.

    If you do not receive an Order Confirmation Email, you may have entered an incorrect email address. Please contact us and we will correct the email address and send you a copy of your order and your order number.



    orders


    Please ensure all orders are complete, and that colours, quantities, sizes and products are correct before confirming your order. Once the order has been confirmed we are unable to amend, change, swap out, or remove / add any items. Your orders are processed as quickly as possible - so any changes after confirmation cannot be made.

    All order cancellations must be emailed or sent in writing. Your order is considered current unless cancelled in writing (via email) & by either the customer or b.box. Orders cannot be cancelled after they have been shipped.



    product availability


    b.box product availability is constantly updated however sometimes items do sell out between this time and when you have placed an order. If items are sold out or if there are any delays, we will notify you as soon as possible.



    pricing


    All prices are listed in Australian Dollars and include 10% GST. b.box reserves the right to change prices without notice.



    cost of shipping


    Please see our Shipping;page for a full explanation of shipping costs and other information.



    credit card payment


    We accept Visa and Mastercard only. Credit card transactions are processed online through a secure third-party. Please refer to our Privacy Policy for more information.



    AfterPay payment


    To be eligible to pay via AfterPay, orders must meet the minimum order of $80 and above

    Please note: due to current technical limitations with the Shopify-Afterpay integration (built by Shopify), customers will still see Afterpay as a payment option at the checkout for orders with a value below $80.00 - however will not be able to proceed to the Afterpay gateway as the minimum order value is set on the Afterpay account. The Afterpay Development team are working with Shopify to improve the display of error messages at the checkout for when orders do not meet the minimum value, the current behaviour is that Shopify redirects back to the payment page instead of to the Afterpay gateway.



    currency


    We trade in Australian Dollars only.

    Further identification
    We reserve the right to request further identification if required and to cancel orders when further identification is requested, but not received or found to be unsatisfactory.




    return and exchange policy


    b.box understands that internet shopping is different from being able to pick-up and hold items the way you do in a ‘bricks and mortar’ store. That is why we if you are in any way unhappy with your purchase we will happily return/exchange the item/s, provided:


    1. all items are returned within 30 days of receipt. no exchange, credit or refund can be given after 30 days for change of mind or if you have made a wrong decision.

    2.the product(s) must be as new, ie: unused, undamaged, unsoiled and in their original packaging and/or tags attached.

    3.Email Us with the following details at hand: Your Name, Invoice Number, Product Name, Reason for Return and Request for replacement, exchange, credit or refund. 

    4. Post the product(s) to be returned to b.box For Kids, 6/205 Abbotts Rd., Dandenong South VIC 3175


    PLEASE NOTE: Try Me Pacifier 2 Pack and Pick & Mix are non-returnable for health and hygiene reasons. No return or exchange is available for change of mind. Returns and replacements will ONLY be available if items received are faulty.


    FOR ALL SALE & BUNDLE ITEMS all transactions are final. No return or exchange is available for change of mind. Returns and replacements will ONLY be available if items received are faulty.


    Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs.

    It is suggested that you send your return package by receipted post or express post, as b.box cannot be held responsible for any product lost/damaged in transit. If you have requested a refund, a credit will be issued via the same payment method used within 7 days of receipt of returned goods. If exchanging the item, you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay the difference. We charge a minimum shipping charge within Australia when replacing goods (unless faulty, please read below).




    exceptions to returnable products


    PLEASE NOTE: Try Me Pacifier 2 Pack and Pick & Mix are non-returnable for health and hygiene reasons. No return or exchange is available for change of mind. Returns and replacements will ONLY be available if items received are faulty.


    FOR ALL SALE & BUNDLE  ITEMS all transactions are final. No return or exchange is available for change of mind. Returns and replacements will ONLY be available if items received are faulty.




    missing item or damaged in transit


    Please ensure you open your parcel, check all items are included and are undamaged. Claims for missing or damaged items cannot be accepted after 7 days of receipt.




    products deemed faulty


    b.box prides itself on quality control and checks all products to the best of its ability before sending them out. If however you believe you have a product that is faulty, please email us as possible during business hours, with your purchase details. We will issue you with a Return Authorisation Number (RAN) which must be included on the return package.

    You will be offered a replacement for your faulty item which will be sent to you at our expense. Where you choose to receive a full refund, we will refund you the full purchase price, including shipping. All faults must be reported in writing to b.box within 30 days of purchase. If you purchased more than one item in any single shipment, only the difference in costs of shipping the faulty item will be refunded. Shipping costs on items sent outside Australia are not refundable.




    Promotional emails


    By placing an order with b.box, you authorise us to send you our promotional emails, exclusive sale offers and new product updates from time to time. If you do not wish to receive our promotional emails, please reply to your order confirmation with the 'unsubscribe' in the subject line.




    gift cards


    Gift Cards are not redeemable for cash, cannot be refunded by the purchaser and are valid only for the addressee. They can be used on all products, including sale items. Gift Cards are valid for 3 years from date of issue, unless specified otherwise




    refusal to supply services or products


    b.box reserves the right to refuse or discontinue supply or services of any products without notice to persons who are deemed to engage in conduct or activities that b.box believes violates any of the a forementioned terms and conditions.




    site access


    When you visit our website, we give you a limited licence to access and use our information for personal use.

    You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trademark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.

    Except as permitted under the; Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

    The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.




    intellectual property rights


    The copyright to all content on this website including applets, graphics, images, layouts and text belongs to b.box or we have a licence to use those materials. All trademarks, brands and logos generally identified either with the symbols ™ or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

    Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.

    If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.




    disclaimers


    Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

    To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

    We also take all due care in ensuring that our website is free of any virus, worm, trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.




    statutory guarantees and warranties to consumers


    Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees. Attached to the Standard Terms and Conditions are:-

    a. Schedule 2 of the C&C Act; and

    b. those statutory guarantees, all of which are given by us to you if you are a consumer

    If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:-

    a. We will repair or replace the goods or any part of them that is defective; or

    b. Provide again or rectify any services or part of them that are defective; or

    c. Wholly or partly recompense you if they are defective.

    As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act. In that regard:-

    a. If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.

    b. If we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data.

    c. If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired. We also give you notice that we may use in the repair of your goods, refurbished parts.




    limitation of liability


    If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you. If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights.

    If you are not a consumer:-

    a. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.

    b. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.

    c. We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with us.

    d. We do not participate in any way in the transactions between our users.




    indemnity


    By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.




    jurisdiction


    These terms and conditions are to be governed by and construed in accordance with the laws of Victoria, Australia and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Victoria and you agree to submit to the jurisdiction of those Courts.

    If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.




    privacy


    We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

    Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.