terms and conditions

our website services

 

1. Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

2. All prices are in Australian Dollars (AUD) and are inclusive of GST. & We endeavour to ensure that our price list is current. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time. If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered.

promotions

win our holiday gift guide giveaways - terms and conditions

The Giveaways cumulatively run for the Giveaway Period (but each Individual Giveaway will run for the Individual Giveaway Period). To be eligible to enter, Entrants must submit an Entry to the Individual Giveaway during the Individual Giveaway Period. Prizes will be awarded at random to one (1) eligible Entrant for each Individual Giveaway (except for the BFFs Giveaway which will be randomly awarded to two (2) eligible Entrants). Should a Prize not be available, Promoter reserves the right to supply a substitute to the same approximate value. The Giveaways are subject to Promoter’s website’s terms and conditions and Promoter’s privacy policy is located at bbox.com.au/pages/privacy-policy. These T&Cs must be read in conjunction with the Schedule. The Schedule defines the terminology used in these T&Cs. Where there is any inconsistency between these T&Cs and the Schedule, the Schedule prevails.

For full Terms and Conditions click here.

BLACK FRIDAY GENERAL TERMS and CONDITIONS 2025

The promoter is b.box for kids Pty Ltd as Trustee for b.box for kids Trust ABN 61 362 446 484 of Level 3/1 Acacia Pl, Notting Hill VIC 3168. phone 1300 36 22 55 and email: customerserviceau@bbox.com (Promoter).

The b.box Black Friday Sale (Promotion) starts at 9am AEDT on Monday 24 November 2025 (6am Perth, 8am Brisbane, 8.30am Adelaide, 7.30am Darwin) and ends at 9am AEDT on Tuesday 2 December 2025 (6am Perth, 8am Brisbane, 8.30am Adelaide, 7.30am Darwin) (Promotional Period).

During the Promotional Period, customers located in Australia that shop at www.bbox.com.au online store will receive UP TO 80% off the recommended retail price on selected b.box and b.box body items only.

The Promotion is only valid while stocks last. Your order may be cancelled in whole or in part if it is unable to be fulfilled due to the unavailability of the item. In those circumstances you will receive a full refund for any payments made by you in respect of a cancelled item.

Discounts will be applied automatically to the selected b.box items and excludes postage. Standard shipping costs apply. We only deliver to locations Australia wide. Express shipping is not available during Promotional Period.

Order limits may apply.

Afterpay available on all orders over $80.

The Promotion is not available in conjunction with any other special, discount or promotional offer.

We will not under any circumstances be able to honour the discounted price on a past order in the form of a refund or store credit, irrespective of how recently your past order was placed. We also are unable to honour the discounted price after the Promotional Period has ended. This Promotion is strictly valid on new orders placed during the Promotional Period.

Due to the fast-paced nature of a Black Friday Sale, orders strictly cannot be cancelled, updated or modified once they are placed. Please ensure you check your order thoroughly prior to checking out to avoid disappointment.

All sales are final. Exchanges, returns and/or refunds are only valid for faulty or damaged goods. Change of mind returns will not be accepted.

Promoter reserves the right to withdraw the Promotion at any time or to vary these terms without notice.

The Promotion is subject to Promoter’s shipping information, return and exchange policy and terms and conditions.

Black Friday Daily Flash Sales – Terms and Conditions

1. Overview

During the Black Friday Sale period, b.box will run a series of daily flash sales featuring additional discounts on selected products. These Flash Sale Terms & Conditions (“Flash Sale T&Cs”) apply specifically to the daily flash sale promotions and must be read together with the Master Black Friday Terms & Conditions (“Master T&Cs”). In the event of any conflict, the Master T&Cs will prevail.

The Flash Sale T&Cs are also subject to b.box’s Privacy Policy, Shipping Information, Return & Exchange Policy, and General Terms & Conditions.

2. Promotion Channels

The flash sale promotions will be available through the following official b.box channels:

• b.box.com.au
• b.box official Instagram page
• b.box official Facebook page

No other third-party sellers, resellers, or websites are authorised to participate in this promotion.

3. Promotion Period

Start: 9:00 AM (AEDT) — November 24
End: 9:00 AM (AEDT) — December 2

Local equivalents: 6:00 AM Perth, 8:00 AM Brisbane, 8:30 AM Adelaide, 7:30 AM Darwin. Each daily flash sale will run for a 24-hour period unless otherwise stated.

4. Eligible Products

The following products will appear in daily flash sales during the promotion period (availability and discounts vary by day):

• Spout Cup (Grape)
• Lunchbox (Indigo Rose / Blue Slate)
• 600mL Sport Spout Bottle (Passion Splash / Lemon)
• Bowl + Straw Set
• All Baby Bottles and Handles
• Toddler Cutlery (Ocean Breeze / Strawberry Shake)
• 450mL Sport Spout Bottle (Indigo Rose / Blue Slate)
• 600mL Sport Spout Bottle (all colours except Passion Splash / Lemon)

5. Free Gift Promotion

Customers who purchase a 180mL or 240mL Baby Bottle during the Black Friday Sale period will receive one (1) free Baby Bottle Handle, while supplies last.

• Offer applies only to qualifying purchases during the promotional period.
• Free gift automatically added at checkout (subject to availability).

6. Sold Out & Substitution Policy

All flash sale items are available while supplies last. If an item sells out, b.box may:

• Substitute with a product of equal or greater value, or
• Withdraw the product from the promotion without notice.

b.box is not responsible for technical delays or errors in stock updates during high-demand periods.

7. Conditions of Sale

• Valid only during the applicable flash sale timeframe.
• Prices, discounts and availability may change without notice.
• Offers cannot be combined with other discounts or codes.
• Large orders may incur additional shipping charges.
• No rainchecks, backorders or retroactive discounts.
• All promotional sales are final unless defective or required by law.

Special Flash Sale — Lunchbox 2-Hour Event (November 25)

1. Overview

On November 25, b.box will hold a 2-hour flash sale for the Lunchbox (Indigo Rose / Blue Slate). This event operates separately from the standard daily flash sales.

2. Promotion Channels

• b.box.com.au
• Instagram
• Facebook

3. Promotion Date & Time

Date: November 25
Time: 4:00 PM – 6:00 PM (AEDT)
Local equivalents: 1PM–3PM Perth, 3PM–5PM Brisbane, 3:30PM–5:30PM Adelaide, 2:30PM–4:30PM Darwin

4. Product

Lunchbox (Indigo Rose / Blue Slate)

5. Additional Conditions

• No rainchecks or backorders.
• Valid only during the 2-hour window.
• Limited quantities; while supplies last.
• Large orders may incur additional shipping charges.
• No discounts apply outside the event period.
• The Special Flash Sale is subject to the Master T&Cs, Privacy Policy, Shipping info, and Return & Exchange Policy.

Contact

For questions or concerns, please contact:

b.box Customer Service
Email: customerserviceau@bbox.com
Phone: 1300 36 22 55

Privacy & Data Notice

By participating, you consent to the use of your personal information in accordance with the b.box Privacy Policy.

Disclaimer

Promotions are void where prohibited. b.box may modify, suspend, or cancel the promotion at any time without notice.

Third Party Websites

Instagram and Facebook are not sponsors or administrators of this promotion. All enquiries should be directed to b.box.

 

WIN BACK YOUR ORDER VALUE PROMOTION — TERMS and CONDITIONS 2025

1. By entering the Promotion, each customer agrees to be bound by these Terms and Conditions and the Terms and Conditions of the b.box Black Friday Sale Promotion. The Promoter reserves the right to amend these Terms and Conditions at any time and/or refuse to award any prize to any customer who fails to comply with them.
2. For orders placed on bbox.com.au during the Promotional Period ("Entry"), customers will go into the draw to win one of up to six b.box gift cards. Each gift card will be valued at the order value of the single order that was selected as the winning order, determined by the monetary amount paid by that customer and received by the Promoter for that single winning order (not the value of the products at usual prices) and excluding any shipping paid. While each gift card is based on the monetary amount paid by that customer for that single winning order, the gift card value cannot exceed $300 ("Prize").
3. The b.box gift card is non-transferable, is not redeemable for cash and is valid for 3 years from the date of issue, unless specified otherwise.
4. Strictly one (1) b.box gift card per winner.
5. Entry is only open to Entrants, excluding employees of the Promoter and their immediate family (spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin).
6. Entrants agree to show proof of the matters in clause 9 above if requested by the Promoter.
7. The draw of the six b.box gift cards will take place at 10:00am AEDT, 11:00am AEDT, 12:00pm AEDT, 1:00pm AEDT, 2:00pm AEDT and 3:00pm AEDT on 28 November 2025. Winners will be chosen from submitted entries using GRCP.com, a computerised random selection program, ensuring Entrants have a fair and equal chance of winning. Winners will be notified by email within one week of the Promotion start date. The Promoter takes no responsibility where it is unable to contact Prize winners who have not provided correct or complete contact details. If an Entrant’s contact details change during the Promotional Period, it is the Entrant's responsibility to notify the Promoter. Requests to modify any entry information should be directed to the Promoter.
8. The Promoter’s decisions are final, and the Promoter will not enter into any correspondence regarding decisions made. Entrants agree not to challenge or question the Promoter’s decisions with respect to awarding the Prizes and/or the Promotion. Any customer who is not a winning entry has no right to any refund, gift card or alternate prize.
9. The Promoter reserves the right to reject an Entry if the order is cancelled or not honoured by the customer’s credit card or payments not provided for any reason. If a gift card has been issued in such an instance, it will be cancelled and deemed void.
10. The Promoter reserves the right, at any time, to verify the eligibility and/or validity of Entries and Entrants (including identity, age and place of residence) and may disqualify any individual who the Promoter has reason to believe has breached these Terms and Conditions, tampered with the Entry process or engaged in unlawful or improper misconduct, or is in any way calculated to jeopardise the fair and proper conduct of the Promotion. Failure by the Promoter to enforce any of its rights does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.
11. The Promoter reserves the right to refuse to accept entries which are incomplete, indecipherable, offensive, do not comply with these Terms and Conditions or which contravene any applicable laws or regulations.
12. The Promoter accepts no responsibility for late, lost, misdirected or damaged Entry or other communications or for a customer not winning a Prize.
13. The Promotion is subject to b.box’s shipping information, return & exchange and privacy policy and, to the fullest extent permitted by law, Entrants participate in this Promotion, and use the Prize, at their own risk. Use of the Promoter’s website is governed by the terms and conditions located at /pages/terms-and-conditions.
14. To the fullest extent permitted by law, the Promoter, its related bodies corporate and the suppliers, agencies and other companies involved in the Promotion assume no responsibility for any error, omission, interruption, defect, delay in operation or transmission, or loss or damage to data.
15. If the Promotion is not capable of running as planned for any reason (including technical failures, fraud or causes beyond the Promoter’s control), the Promoter may, in its sole discretion, cancel, suspend or change the Promotion and re-commence it on similar terms, subject to any directions by regulatory authorities.
16. Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence) for any personal injury and/or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Promotion, including but not limited to:
    • (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control);
    • (b) any theft, unauthorised access or third party interference; or
    • (c) use of the Prize.
17. If the Promoter incurs a liability to an Entrant under any law which implies a warranty into these Terms and Conditions that cannot legally be excluded, the Promoter’s liability is limited, at the Promoter’s discretion, to either resupplying such goods or services as form part of the Promotion, or paying the cost of resupplying those goods or services.
18. To the fullest extent permitted by law, the Promoter makes no express representations or warranties as to the quality, suitability or merchantability of the Prizes.
19. Instagram may be used to advertise or promote the Promotion. By entering, Entrants agree that the Promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram and to release Instagram from all liability in relation to this Promotion. Any questions, comments or complaints regarding the Promotion should be directed to the Promoter and not Instagram.
20. Entrants understand that they are providing their information to the Promoter and/or Instagram when participating in the Promotion and that Entrants may be subject to Instagram’s terms and conditions.
21. The Promotion and these Terms and Conditions are governed by the laws of Victoria, Australia. In the case of a dispute, the parties agree to abide by the rules and process of the Dispute Settlement Centre of Victoria (www.disputes.vic.gov.au) with respect to mediation. Should the parties fail to reach a mediator assisted resolution, the courts of Victoria, Australia will have exclusive jurisdiction thereafter.

Last updated: 28 November 2025.

Promotional Gift Box & Packaging Disclaimer

Complimentary promotional gift boxes included with any order are provided “as is” and are not guaranteed to be free from damage or defects that may occur during handling or shipping. We accept no responsibility for any damage to promotional or complimentary packaging, and these items are not part of the sale. Accordingly, they cannot be returned, replaced, or credited under any circumstances. Promotional packaging may vary in appearance from any images shown and may be subject to minor transportation‑related imperfections. Damage to packaging does not affect the quality or condition of the products inside. Your rights under the Australian Consumer Law remain unaffected in relation to the purchased products. If the products themselves are damaged, defective, or otherwise fail to meet the consumer guarantees, you are entitled to the remedies provided by law.

My Binkie Bear Giveaway Terms and Conditions

The Competition runs for the Competition Period. To be eligible to enter, Entrants must submit an Entry during the Competition Period. Prizes will be awarded at random to two (2) eligible Entrants. Should a Prize not be available, Promoter reserve the right to supply a substitute to the same approximate value. The Competition is subject to Promoter’s website’s terms and conditions. Promoter’s privacy policy is located at bbox.com.au/pages/privacy-policy. These T&Cs must be read in conjunction with the Schedule. The Schedule defines the terminology used in these T&Cs. Where there is any inconsistency between these T&Cs and the Schedule, the Schedule prevails.

For full Terms and Conditions click here.

Stitch Giveaway Terms and Conditions

The Competition runs for the Competition Period. To be eligible to enter, Entrants must submit an Entry during the Competition Period. Prizes will be awarded at random to six (6) eligible Entrants. Should a Prize not be available, Promoter reserve the right to supply a substitute to the same approximate value. The Competition is subject to Promoter’s website’s terms and conditions. Promoter’s privacy policy is located at bbox.com.au/pages/privacy-policy. These T&Cs must be read in conjunction with the Schedule. The Schedule defines the terminology used in these T&Cs. Where there is any inconsistency between these T&Cs and the Schedule, the Schedule prevails.

For full Terms and Conditions click here.

Pregnancy Babies & Children’s Expo b.box "Scan to Receive” 2025

The Offer will operate between 10:00AM (AEST) 18/10/2025 and 04:00PM (AEST) 19/10/2025. To be eligible to enter, Entrants must be Australian residents, aged 18 years and over and agree to subscribe to b.box’s marketing list. To enter, Entrants must scan the QR code on their 2025 Pregnancy, Babies & Children’s Expo entry ticket at b.box stand which will transfer the information about you (including your full name, contact number, residential address, gender and email address to b.box) to be eligible for the Offer. If this information is not supplied, the Promoter may be unable to offer you the Offer. The Offer is strictly limited to one (1) per group (for example, if Entrant is accompanied by a group of friends or family then this will be considered to be a group even if multiple entry tickets are scanned within the group). Promoter’s privacy policy is located at bbox.com.au/pages/privacy-policy. These Terms and Conditions must be read in conjunction with the Schedule. The Schedule defines the terminology used in these Terms and Conditions. Where there is any inconsistency between these Terms and Conditions and the Schedule, the Schedule prevails.

For full Terms and Conditions click here.

WAREHOUSE SALE 2025

B.BOX FOR KIDS Warehouse Sale runs 13th and 14th June 2025 (“event days”) or while stock lasts. Prices as marked. The Warehouse Sale includes styles that are samples, ex-display stock, slightly damaged, from previous collections and current collections.

Purchasing

Conditions of purchase:

• First in best dressed on event days. Please note that there are limited amounts of stocks in the Warehouse Sale so if you have your heart set on a specific item get in early to avoid disappointment

• No phone purchasing facility available

• Credit Card or Eftpos payments available

Offer cannot be applied to previously purchased items prior to the promotion or combined with any other offer.

B.BOX FOR KIDS gift cards and credit notes cannot be used to purchase products at the Warehouse Sale.

B.BOX FOR KIDS reserves the right to withhold or withdraw items from the Warehouse Sale at any time.

Returns

There are no returns on items purchased as part of the B.BOX FOR KIDS Warehouse Sale promotion. Items sold at the Warehouse Sale are not eligible for an exchange, refund or credit note due to you:

• having a change of mind

• deciding you cannot afford the Item

• You found the item cheaper elsewhere

• You were made aware of a fault in the item prior to purchase

• You were responsible for the fault.

Returns and replacements will ONLY be available if the item (this does NOT include the packaging) is faulty. All refund requests MUST be accompanied with an original receipt or other proof of purchase.

Faulty stock will be clearly marked as faulty (this includes damaged packaging) and discounted to reflect the condition of the product at the discretion of B.BOX FOR KIDS. Any products marked as faulty and sold with a fault disclosed prior to purchase cannot be returned or exchanged by reason of that fault.

General Info

As a condition of entry, B.BOX FOR KIDS reserves the right to inspect bags and personal items on the premises upon request.

 

product descriptions

1. We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.

2. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

your order confirmation email

Please check your order confirmation email thoroughly. If there are any errors or changes please contact us immediately. Please note that changes cannot be made once your order is shipped.

If you are sending your package to somewhere other than the billing address, both addresses will appear on your Order Confirmation Email. b.box cannot be held responsible for incorrect or incomplete delivery addresses.

If you do not receive an Order Confirmation Email, you may have entered an incorrect email address. Please contact us and we will correct the email address and send you a copy of your order and your order number.

discount code terms and conditions

Discount code is not applicable to any licensed product, replacement parts, b.box body, b.box x you, engraving or any discounted product, unless otherwise stated. Codes cannot be used in conjunction with other promotions. Cannot be used for Shipping Fees. 

 

orders

Please ensure all orders are complete, and that colours, quantities, sizes and products are correct before confirming your order. Once the order has been confirmed we are unable to amend, change, swap out, or remove / add any items. Your orders are processed as quickly as possible - so any changes after confirmation cannot be made.

All order cancellations must be emailed or sent in writing. Your order is considered current unless cancelled in writing (via email) & by either the customer or b.box. Orders cannot be cancelled after they have been shipped.

product availability

b.box product availability is constantly updated however sometimes items do sell out between this time and when you have placed an order. If items are sold out or if there are any delays, we will notify you as soon as possible.

pricing

All prices are listed in Australian Dollars and include 10% GST. b.box reserves the right to change prices without notice.

cost of shipping

Please see our Shipping;page for a full explanation of shipping costs and other information.

credit card payment

We accept Visa and Mastercard only. Credit card transactions are processed online through a secure third-party. Please refer to our Privacy Policy for more information.

AfterPay payment

To be eligible to pay via AfterPay, orders must meet the minimum order of $80 and above

Please note: due to current technical limitations with the Shopify-Afterpay integration (built by Shopify), customers will still see Afterpay as a payment option at the checkout for orders with a value below $80.00 - however will not be able to proceed to the Afterpay gateway as the minimum order value is set on the Afterpay account. The Afterpay Development team are working with Shopify to improve the display of error messages at the checkout for when orders do not meet the minimum value, the current behaviour is that Shopify redirects back to the payment page instead of to the Afterpay gateway.

currency

We trade in Australian Dollars only.

Further identification
We reserve the right to request further identification if required and to cancel orders when further identification is requested, but not received or found to be unsatisfactory.

return and exchange policy

b.box understands that internet shopping is different from being able to pick-up and hold items the way you do in a ‘bricks and mortar’ store. That is why we if you are in any way unhappy with your purchase we will happily return/exchange the item/s, provided:

PLEASE NOTE: Try Me Pacifier 2 Pack and Pick & Mix are non-returnable for health and hygiene reasons. No return or exchange is available for change of mind. Returns and replacements will ONLY be available if items received are faulty.

Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs.

It is suggested that you send your return package by receipted post or express post, as b.box cannot be held responsible for any product lost/damaged in transit. If you have requested a refund, a credit will be issued via the same payment method used within 7 days of receipt of returned goods. If exchanging the item, you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay the difference. We charge a minimum shipping charge within Australia when replacing goods (unless faulty, please read below).

exceptions to returnable products

Try Me Pacifier 2 Pack and Pick & Mix are non-returnable for health and hygiene reasons. No return or exchange is available for change of mind. Returns and replacements will ONLY be available if items received are faulty.

FOR ALL SALE, BUNDLE BUILT (b.box x you), BUNDLE, ENGRAVED, LUCKY DIP ITEMS all transactions are final. No return or exchange is available for change of mind. Returns and replacements will ONLY be available if items received are faulty.

missing item or damaged in transit

Please ensure you open your parcel, check all items are included and are undamaged. Claims for missing or damaged items cannot be accepted after 7 days of receipt.

products deemed faulty

b.box prides itself on quality control and checks all products to the best of its ability before sending them out. If however you believe you have a product that is faulty, please email us as possible during business hours, with your purchase details.

You will be offered a replacement for your faulty item which will be sent to you at our expense. Where you choose to receive a full refund, we will refund you the full purchase price, including shipping. All faults must be reported in writing to b.box within 30 days of purchase. If you purchased more than one item in any single shipment, only the difference in costs of shipping the faulty item will be refunded. Shipping costs on items sent outside Australia are not refundable.

promotional emails

By placing an order with b.box, you authorise us to send you our promotional emails, exclusive sale offers and new product updates from time to time. If you do not wish to receive our promotional emails, please reply to your order confirmation with the 'unsubscribe' in the subject line.

gift cards

Gift Cards are not redeemable for cash, cannot be refunded by the purchaser and are valid only for the addressee. They can be used on all products, including sale items. Gift Cards are valid for 3 years from date of issue, unless specified otherwise

refusal to supply services or products

b.box reserves the right to refuse or discontinue supply or services of any products without notice to persons who are deemed to engage in conduct or activities that b.box believes violates any of the a forementioned terms and conditions.

site access

When you visit our website, we give you a limited licence to access and use our information for personal use.

You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trademark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.

Except as permitted under the; Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

intellectual property rights

The copyright to all content on this website including applets, graphics, images, layouts and text belongs to b.box or we have a licence to use those materials. All trademarks, brands and logos generally identified either with the symbols ™ or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.

If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.

disclaimers

Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

We also take all due care in ensuring that our website is free of any virus, worm, trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

statutory guarantees and warranties to consumers

Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees. Attached to the Standard Terms and Conditions are:-

If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:-

As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act. In that regard:-

limitation of liability

If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you. If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights.

If you are not a consumer:-

indemnity

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

jurisdiction

These terms and conditions are to be governed by and construed in accordance with the laws of Victoria, Australia and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Victoria and you agree to submit to the jurisdiction of those Courts.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

privacy

We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.