return & exchange policy

    return and exchange policy


    b.box understands that internet shopping is different from being able to pick-up and hold items the way you do in a ‘bricks and mortar’ store. That is why we if you are in any way unhappy with your purchase we will happily return/exchange the item/s, provided:


    1. All items are returned within 30 days of receipt.  No exchange, credit or refund can be given after 30 days for change of mind or if you have made a wrong decision.


    2. FOR ALL SALE, BUNDLE BUILT (b.box x you), BUNDLE, ENGRAVED & LUCKY DIP ITEMS all transactions are final. No return or exchange is available for change of mind. Returns and replacements will ONLY be available if items received are faulty.

    • Non-engraved items: If a non-engraved item is returned by Australia Post because it couldn't be delivered, we will issue you with a refund for the undelivered item/s.

    • Engraved items: As these items cannot be resold as they are personalised especially for you, no refund/exchange will be provided for engraved items. However, you may choose to pay a re-shipping fee if you would like the item to be sent back to you.

    • Orders with both engraved and non-engraved items: If an order contains both engraved and non-engraved items, a refund will be issued for the non-engraved item/s only, whilst the engraved items and engraving fees will be deducted from the total order amount.

     

    3. The product(s) must be as new, ie: unused, undamaged, unsoiled and in their original packaging and/or tags attached.


    4. Email Us with the following details at hand: Your Name, Invoice Number, Product Name, Reason for Return and Request for replacement, exchange, credit or refund.


    5. Post the product(s) to be returned to b.box For Kids, 6/205 Abbotts Rd., Dandenong South VIC 3175.



    PLEASE NOTE:  Try-Me Pacifier 2 Pack and the Pacifier Pick & Mix are non-returnable for health and hygiene reasons. No return or exchange is available for change of mind. Returns and replacements will ONLY be available if items received are faulty.


    Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs.


    It is suggested that you send your return package by receipted post or express post, as b.box cannot be held responsible for any product lost/damaged in transit. If you have requested a refund, a credit will be issued via the same payment method used within 7 days of receipt of returned goods. If exchanging the item, you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay the difference.  We charge a minimum shipping charge within Australia when replacing goods (unless faulty).


    Read Full Terms & Conditions here