our website services
1. Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
2. All prices are in Australian Dollars (AUD) and are inclusive of GST. & We endeavour to ensure that our price list is current. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time. If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered.
promotions
Mothers’ Day “Gift Card” Giveaway 2025 - Terms and Conditions
1. Eligibility
This giveaway is open to customers who have made a purchase from b.box between 12AM AEST on 28/04/2025 and 11:59PM AEST on 04/05/2025 (the “Qualifying Period”). Only individuals aged 18 years or older are eligible. Employees of b.box, its affiliates, or anyone professionally associated with the giveaway are not eligible.
2. How to enter
All eligible customers who place an online order at www.bbox.com.au during the Qualifying Period will be automatically entered into the giveaway. No additional purchase or entry is required.
3. Prize
10 winners will be selected at random to receive a $50 b.box gift card. The prize is not exchangeable for cash and is non-transferable.
4. Winner selection
Winners will be randomly selected during the Qualifying Period. The draw will be conducted using a random selection method to ensure fairness and transparency.
5. Notification and delivery
Winners will find out if they have been a lucky recipient upon receipt of their order as the gift card will be placed inside. The gift card promotion is designed to be a surprise so no other formal notification will take place.
6. Publicity
By accepting the prize, winners agree to allow b.box to use their first name and general location (e.g., city or region) in promotional materials or social media, unless prohibited by law or the winner explicitly declines.
7. Data protection
Any personal data collected in connection with the giveaway will be used in accordance with b.box’s Privacy Policy and solely for the purposes of administering the giveaway.
9. General
b.box reserves the right, without prior notice, to (i) discontinue this giveaway at any time; (ii) cancel or refuse any individual's benefit from it; and (iii) amend these terms and conditions. Except as otherwise set out herein, all purchases are subject to b.box’s standard Terms and Conditions (which can be found at www.bbox.com.au/pages/terms-and-conditions which are expressly incorporated here in by reference.
MOTHER’S DAY FREE ENGRAVING OFFER TERMS & CONDITIONS 2025
The b.box Mother’s Day Free Engraving Offer (Promotion) starts at 9am AEST 1 May 2025 (7am Perth, 9am Brisbane, 9.30am Adelaide, 8.30am Darwin) and ends at 9am AEST 12 May 2025 (7am Perth, 9am Brisbane, 9.30am Adelaide, 8.30am Darwin) (Promotional Period).
During the Promotional Period, customers located in Australia that shop at www.bbox.com online store and purchase a 1L Insulated Flip Top drink bottle or 690mL Insulated Flip Top drink bottle and then enter the code at checkout will receive free engraving on the drink bottle. The engraving may be up to a maximum of 10 limit (including spacing). Engraving is case-sensitive and will appear exactly as submitted. Only English letters are permitted. No characters, symbols or emojis are allowed. Profanity or inappropriate text must not be used. Customers must add their engraving at the product page when given the option and then enter the code BBOXLOVESMUMS at the checkout to receive the free engraving.
The Promotion is only valid while stocks last. Your order may be cancelled in whole or in part if it is unable to be fulfilled due to the unavailability of the item. In those circumstances you will receive a refund for any cancelled items. If a substitute product (that you have approved) is provided then no refund will be made for the unavailable product that was substituted.
Standard shipping costs apply. We only deliver to locations Australia wide.
Order limits may apply.
Afterpay available on all orders over $80.
The Promotion is not available in conjunction with any other special, discount or promotional offer. The offer is not available on Licensed products.
b.box reserves the right to withdraw the Promotion at any time or to vary these terms without notice.
The Promotion is subject to b.box’s shipping information, return and exchange policy and terms and conditions.
product descriptions
1. We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.
2. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.
your order confirmation email
Please check your order confirmation email thoroughly. If there are any errors or changes please contact us immediately. Please note that changes cannot be made once your order is shipped.
If you are sending your package to somewhere other than the billing address, both addresses will appear on your Order Confirmation Email. b.box cannot be held responsible for incorrect or incomplete delivery addresses.
If you do not receive an Order Confirmation Email, you may have entered an incorrect email address. Please contact us and we will correct the email address and send you a copy of your order and your order number.
discount code terms and conditions
Discount code is not applicable to any licensed product, replacement parts, b.box body, b.box x you, engraving or any discounted product, unless otherwise stated. Codes cannot be used in conjunction with other promotions. Cannot be used for Shipping Fees.
orders
Please ensure all orders are complete, and that colours, quantities, sizes and products are correct before confirming your order. Once the order has been confirmed we are unable to amend, change, swap out, or remove / add any items. Your orders are processed as quickly as possible - so any changes after confirmation cannot be made.
All order cancellations must be emailed or sent in writing. Your order is considered current unless cancelled in writing (via email) & by either the customer or b.box. Orders cannot be cancelled after they have been shipped.
product availability
b.box product availability is constantly updated however sometimes items do sell out between this time and when you have placed an order. If items are sold out or if there are any delays, we will notify you as soon as possible.
pricing
All prices are listed in Australian Dollars and include 10% GST. b.box reserves the right to change prices without notice.
cost of shipping
Please see our Shipping;page for a full explanation of shipping costs and other information.
credit card payment
We accept Visa and Mastercard only. Credit card transactions are processed online through a secure third-party. Please refer to our Privacy Policy for more information.
AfterPay payment
To be eligible to pay via AfterPay, orders must meet the minimum order of $80 and above
Please note: due to current technical limitations with the Shopify-Afterpay integration (built by Shopify), customers will still see Afterpay as a payment option at the checkout for orders with a value below $80.00 - however will not be able to proceed to the Afterpay gateway as the minimum order value is set on the Afterpay account. The Afterpay Development team are working with Shopify to improve the display of error messages at the checkout for when orders do not meet the minimum value, the current behaviour is that Shopify redirects back to the payment page instead of to the Afterpay gateway.
currency
We trade in Australian Dollars only.
Further identification
We reserve the right to request further identification if required and to cancel orders when further identification is requested, but not received or found to be unsatisfactory.
return and exchange policy
b.box understands that internet shopping is different from being able to pick-up and hold items the way you do in a ‘bricks and mortar’ store. That is why we if you are in any way unhappy with your purchase we will happily return/exchange the item/s, provided:
1. all items are returned within 30 days of receipt. no exchange, credit or refund can be given after 30 days for change of mind or if you have made a wrong decision.
2. FOR ALL SALE, BUNDLE BUILT (b.box x you), BUNDLE, ENGRAVED & LUCKY DIP ITEMS all transactions are final. No return or exchange is available for change of mind. Returns and replacements will ONLY be available if items received are faulty.
• Non-engraved items: If a non-engraved item is returned by Australia Post because it couldn't be delivered, we will issue you with a refund for the undelivered item/s.
• Engraved items: As these items cannot be resold as they are personalised especially for you, no refund/exchange will be provided for engraved items. However, you may choose to pay a re-shipping fee if you would like the item to be sent back to you.
• Orders with both engraved and non-engraved items: If an order contains both engraved and non-engraved items, a refund will be issued for the non-engraved item/s only, whilst the engraved items and engraving fees will be deducted from the total order amount.
3. the product(s) must be as new, ie: unused, undamaged, unsoiled and in their original packaging and/or tags attached.
4. Email Us with the following details at hand: Your Name, Invoice Number, Product Name, Reason for Return and Request for replacement, exchange, credit or refund.
5. Post the product(s) to be returned to b.box For Kids, 6/205 Abbotts Rd., Dandenong South VIC 3175
PLEASE NOTE: Try Me Pacifier 2 Pack and Pick & Mix are non-returnable for health and hygiene reasons. No return or exchange is available for change of mind. Returns and replacements will ONLY be available if items received are faulty.
Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs.
It is suggested that you send your return package by receipted post or express post, as b.box cannot be held responsible for any product lost/damaged in transit. If you have requested a refund, a credit will be issued via the same payment method used within 7 days of receipt of returned goods. If exchanging the item, you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay the difference. We charge a minimum shipping charge within Australia when replacing goods (unless faulty, please read below).
exceptions to returnable products
Try Me Pacifier 2 Pack and Pick & Mix are non-returnable for health and hygiene reasons. No return or exchange is available for change of mind. Returns and replacements will ONLY be available if items received are faulty.
FOR ALL SALE, BUNDLE BUILT (b.box x you), BUNDLE, ENGRAVED & LUCKY DIP ITEMS all transactions are final. No return or exchange is available for change of mind. Returns and replacements will ONLY be available if items received are faulty.
missing item or damaged in transit
Please ensure you open your parcel, check all items are included and are undamaged. Claims for missing or damaged items cannot be accepted after 7 days of receipt.
products deemed faulty
b.box prides itself on quality control and checks all products to the best of its ability before sending them out. If however you believe you have a product that is faulty, please email us as possible during business hours, with your purchase details. We will issue you with a Return Authorisation Number (RAN) which must be included on the return package.
You will be offered a replacement for your faulty item which will be sent to you at our expense. Where you choose to receive a full refund, we will refund you the full purchase price, including shipping. All faults must be reported in writing to b.box within 30 days of purchase. If you purchased more than one item in any single shipment, only the difference in costs of shipping the faulty item will be refunded. Shipping costs on items sent outside Australia are not refundable.
Promotional emails
By placing an order with b.box, you authorise us to send you our promotional emails, exclusive sale offers and new product updates from time to time. If you do not wish to receive our promotional emails, please reply to your order confirmation with the 'unsubscribe' in the subject line.
gift cards
Gift Cards are not redeemable for cash, cannot be refunded by the purchaser and are valid only for the addressee. They can be used on all products, including sale items. Gift Cards are valid for 3 years from date of issue, unless specified otherwise
refusal to supply services or products
b.box reserves the right to refuse or discontinue supply or services of any products without notice to persons who are deemed to engage in conduct or activities that b.box believes violates any of the a forementioned terms and conditions.
site access
When you visit our website, we give you a limited licence to access and use our information for personal use.
You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trademark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
Except as permitted under the; Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.
intellectual property rights
The copyright to all content on this website including applets, graphics, images, layouts and text belongs to b.box or we have a licence to use those materials. All trademarks, brands and logos generally identified either with the symbols ™ or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.
If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.
disclaimers
Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
We also take all due care in ensuring that our website is free of any virus, worm, trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
statutory guarantees and warranties to consumers
Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees. Attached to the Standard Terms and Conditions are:-
a. Schedule 2 of the C&C Act; and
b. those statutory guarantees, all of which are given by us to you if you are a consumer
If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:-
a. We will repair or replace the goods or any part of them that is defective; or
b. Provide again or rectify any services or part of them that are defective; or
c. Wholly or partly recompense you if they are defective.
As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act. In that regard:-
a. If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.
b. If we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data.
c. If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired. We also give you notice that we may use in the repair of your goods, refurbished parts.
limitation of liability
If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you. If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights.
If you are not a consumer:-
a. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.
b. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.
c. We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with us.
d. We do not participate in any way in the transactions between our users.
indemnity
By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.
jurisdiction
These terms and conditions are to be governed by and construed in accordance with the laws of Victoria, Australia and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Victoria and you agree to submit to the jurisdiction of those Courts.
If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.
privacy
We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.