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FREQUENTLY ASKED QUESTIONS

Below are some of the most common questions we’re asked.

about the range

Where are b.box products made?

our products are manufactured in China to our design specifications and quality standards. all our products meet relevant international standards.

Why is it important that products are BPA, Phthalates and PVC free?

while not banned in Australia as it is in the EU and USA, it is commonly accepted in the juvenile products industry that the use of plastics containing BPA, Phthalates or PVC are potentially harmful to infants and children, with links to developmental and hormonal issues and various cancers. 


 PVC is also a known carcinogen and is the least recyclable form of plastic. 


its manufacture also has significant adverse environmental impacts due to the amount of additives and processes it needs to undergo. 


 all b.box products are free from these nasties and you can have total confidence that when choosing b.box products, you are choosing products that are safe for your bub and the environment.

about the PRODUCTS

SIPPY CUP

Can I put warm liquid in the sippy cup?

yes! 


our new sippy cup is suitable for warm and cool liquids. Our older style sippy cups were not suitable for warm liquids as the valve did not allow the warm air pressure to release – causing liquids to escape through the straw. 


 for our older style sippy cups we recommend cool liquids only. 

How do I know if I have a new or an older style sippy cup?

older style cups have a shiny lid and a thinner silicone straw

new sippy cups have a matte finish lid and a sturdier silicone straw with a finger pull tab

Can I put Juice or Carbonated drinks in the sippy cup 

the Australian Dental Association does not recommend giving carbonated beverages or juices to kids due to risk of tooth decay


in addition carbonated drinks will cause a pressure issue in the straw. 

Can I place the sippy cup in the microwave?

the cup base is microwave safe. 


it is not recommend to serve hot liquids to your child in the sippy cup as explained above. 


 however, you can put the plastic cup base in the microwave to warm milk. Ensure you test temperature of liquid prior to giving to your child. 


as a guide, to warm milk, place 180mls in microwave for approx. 20 seconds.Do not microwave lid with straw as weighted ball contains metal.

My cup is leaking. Why?

have you checked that the silicone o-ring is in place on the inside rim? 


if you have an older style sippy cup changes in temperature can cause a build-up of pressure and can cause it to leak through the straw – especially if you have warm liquids in the cup. 


simply turn the lid slightly to release pressure build up and re-tighten the lid. 

How to remove the straw from OLD sippy cup?

watch the video below

How to remove the straw from NEW sippy cup?

carefully put your finger through the pull tab and gently pull down to release. 


watch the video below

How to re-insert straw of the NEW sippy cup?

To re-insert the straw, hold straw at an angle with 2 fingers on the wider side of the straw top. Push wider side of the straw through the lid. Then, pull tip of straw until straw pops up through the lid. Ensure the entire triangular top of the straw comes through the lid to prevent leaking.

How to properly clean the straw of the NEW sippy cup?

you can clean the straw using our cleaning brush set, available here


another great tip is to fill the cup with hot water, attach lid with the flip lid covering straw. 


shake vigorously and pointing the cup away from you, un-flip lid and the pressure from the hot water will flush through straw. then simply rinse clean or place in dishwasher.


if you wish to replace your straw, you may avail the replacement pack with brush here.

How to properly clean the straw of the OLD sippy cup?

you can clean the straw using our cleaning brush set, available here


another great tip is to fill the cup with hot water, attach lid with the flip lid covering straw. 


shake vigorously and pointing the cup away from you, un-flip lid and the pressure from the hot water will flush through straw. then simply rinse clean or place in dishwasher.


if you wish to replace your straw, you may avail the replacement pack with brush here.

TRAVEL BIB

How do I clean the travel bib?

we recommend wiping excess food off the bib before folding into catcher. 


our new travel bib is machine washable – just rinse off excess food and pop in the machine. 


 if you have an older style bib we recommend you simply hand wash in the sink and leave to line dry. 

Can I put the OLD style travel bib in the washing machine?

It is not recommended to put these bibs in the washing machine as this may degrade coating and structure. 

Can I put the NEW style travel bib in the washing machine?

our new travel bib is machine washable – just rinse off excess food and pop in the machine. 

What's the difference between the OLD style and NEW style travel bibs?

old style travel bib

new style travel bib

care instructions for b.box products

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