Below are some of the most common questions we’re asked. If you have a question not covered below, please drop us an email to firstname.lastname@example.org and one of our team will get back to you shortly.
About the range
Where are b.box products made?
Our products are manufactured in China to our design specifications and quality standards. All our products meet relevant international standards.
Why is it important that products are BPA, Phthalates and PVC free?
While not banned in Australia as it is in the EU and USA, it is commonly accepted in the juvenile products industry that the use of plastics containing BPA, Phthalates or PVC are potentially harmful to infants and children, with links to developmental and hormonal issues and various cancers. PVC is also a known carcinogen and is the least recyclable form of plastic. Its manufacture also has significant adverse environmental impacts due to the amount of additives and processes it needs to undergo.
All b.box products are free from these nasties and you can have total confidence that when choosing b.box products, you are choosing products that are safe for your bub and the environment.
Can I put warm liquid in the sippy cup?
Yes! Our new sippy cup is suitable for warm and cool liquids. Our older style sippy cups were not suitable for warm liquids as the valve did not allow the warm air pressure to release – causing liquids to escape through the straw. For our older style sippy-cups we recommend cool liquids only.
How do I know if I have a new or an older style sippy cup?
New or older style cup? Our new cups have a matte finish lid and a sturdier silicone straw with a finger pull tab. The older style cups have a shiny lid and a thinner silicone straw.
Old sippy cup
New sippy cup
Can I put juice or carbonated drinks in the sippy cup?
The Australian Dental Association does not recommend giving carbonated beverages or juices to kids due to risk of tooth decay. In addition carbonated drinks will cause a pressure issue in the straw.
Can I place the sippy cup in the microwave?
The cup base is microwave safe. It is not recommend to serve hot liquids to your child in the sippy cup as explained above.
However, you can put the plastic cup base in the microwave to warm milk. Ensure you test temperature of liquid prior to giving to your child. As a guide, to warm milk, place 180mls in microwave for approx. 20 seconds.
Do not microwave lid with straw as weighted ball contains metal.
My cup is leaking. Why?
Have you checked that the silicone o-ring is in place on the inside rim? If you have an older style sippy cup changes in temperature can cause a build-up of pressure and can cause it to leak through the straw – especially if you have warm liquids in the cup. Simply turn the lid slightly to release pressure build up and re-tighten the lid.
How do I remove the straw for the old sippy cup?
To remove straw, pull base of straw to the side with your thumb and pull down to release. To reinsert straw, put end through hole in lid and pull firmly until top ring is above the hole.
How do I remove the straw for the new sippy cup?
Carefully put your finger through the pull tab and gently pull down to release. To re-insert the straw, hold straw at an angle with 2 fingers on the wider side of the straw top. Push wider side of the straw through the lid. Then, pull tip of straw until straw pops up through the lid. Ensure the entire triangular top of the straw comes through the lid to prevent leaking.
Click here for instructional video on how to insert and remove weighted straw.
How do I clean the straw?
You can clean the straw using our straw cleaner, available here. Another great tip is to fill the cup with hot water, attach lid with the flip lid covering straw. Shake vigorously and pointing the cup away from you, un-flip lid and the pressure from the hot water will flush through straw. Then simply rinse clean or place in dishwasher.
When I open my diaper wallet, the wipes fall out?
Please check you have clicked the internal wipes cover into place. There are two slots at the front. You will need to ensure it is clicked into the bottom slot.
How many wipes does the diaper wallet hold?
Depending on the brand of wipes you use, you should be able to hold approx. 20 wipes.
Can I wash the change mat in the washing machine?
No. It is not recommended as this could degrade the coating on the fabric. We recommend wiping the mat clean using a mild detergent and damp cloth.
Will modern cloth diapers fit in the diaper wallet?
The diaper wallet is designed to hold 2 disposable diapers. Most MCDs are too bulky to fit inside the wallet.
How do I clean the travel bib?
We recommend wiping excess food off the bib before folding into catcher. Our new travel bib is machine washable – just rinse off excess food and pop in the machine. If you have an older style bib we recommend you simply hand wash in the sink and leave to line dry. It is not recommended to put these bibs in the washing machine as this may degrade coating and structure. The spoon is dishwasher safe.
New travel bib
Old travel bib
Why is there a hole in the teat?
The small hole on the side of the teat provides the anti-colic functionality. Ensure the hole is at the top of the teat when in bottle to avoid potential leaks.
Can I put the bottle in the microwave?
You can use a steam steriliser with your b.box bottle. When warming formula, it is not recommended to place in microwave as this can impact the quality of the formula nutrients. We recommend using our insulated bottle bag to keep water warm, or you can leave a buffer in the water level and top up with boiling water when ready to feed.
Can I use other brand teats with the b.box bottle?
We recommend using the b.box anti-colic teats which are designed to fit best with the bottle. Some brands of teats may work, but we are unable to provide recommendations due to brand variances.