We hope you are all safe and well. We wanted to update you on how the latest COVID restrictions are impacting our business.
Stage 4 restrictions in Melbourne
As a Melbourne based business, we are subject to the most recent COVID Stage 4 restrictions. We are happy to report that our warehouse is still open and dispatching orders, but we’ve had to make some changes to the way we work to comply with government regulations. Our onsite team – albeit reduced in size – is working safely to dispatch your orders as quickly as they can. But superstars that they are, there may be some delays in dispatching orders and we appreciate your patience and continued support. Please also note that Australia Post may also experience delays as more VIC business switch to online.
As for the rest of our HQ crew, we’re still all working from home and together with the warehouse team, remain committed to supporting you – our extended b.box family.
Express Shipping is currently unavailable
Due to current circumstances, we are not offering Express Post on b.box orders. Australia Post cannot guarantee express delivery right now, therefore we think it’s best to save any frustration by removing the option. standard domestic delivery times are also delayed by a few days so please be patient.
SIGNATURE IS NO LONGER REQUIRED
To minimise the risk of contracting or spreading coronavirus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply. In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and acknowledge delivery in our system.
The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter. See Auspost updates here.
Due to the COVID-19 crisis we are temporarily unable to ship internationally.
Please refer to our international stockists page for contacts in each region. We apologise for the inconvenience and we hope to be able to offer you this service again in the near future.