a message to our b.box community
IMPORTANT: Please note, any international orders placed on or before 26 April 2020 have been honored and dispatched, however these are likely to be delayed so please be patient. You can refer to the Australia Post website for updates on international delivery information.
due to current circumstances, we are not offering Express Post on b.box orders. Australia Post cannot guarantee express delivery right now, therefore we think it’s best to save any frustration by removing the option. standard domestic delivery times are also delayed by a few days so please be patient (although we love that you can’t wait to get your b.box goodies!) you can rest assured that we are doing our best to process all orders through our warehouse as they come in, so that there are no further delays at our end.
Signature is no longer required
To minimise the risk of contracting or spreading coronavirus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply.
In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and acknowledge delivery in our system.
The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter. See Auspost updates here.
Due to the COVID-19 crisis we are temporarily unable to ship internationally. Please refer to our international stockists page for contacts in each region. We apologise for the inconvenience and we hope to be able to offer you this service again in the near future.